Shipping Policy & Returns
All original artworks and all prints and art products priced over $35 US enjoy FREE shipping within the Continental USA. International or outlying locations within the US require a quote... in that case, please send me a shipping address, including zip code and country, so that I may get you an accurate quote. Make sure you state the title or the art or artworks you would like to purchase so that I may know the dimensions and weight of the shipment.
If you need a rush shipping service, then you will need to pay the extra above the normal shipping amount. However, I will let you know what that amount is, specific to the artwork(s) you are buying, and you will be able to decide what works best for you.
All art is safely packaged. I work with couriers to get the art to you when you want it. If you have a deadline, such as a special party or event in which you want the art to be included, PLEASE let me know so that everything works out stress-free for you.
Most artworks will need about 2-3 days for packaging and shipping, plus the actual transit time.
Holidays and vacations may slow things down a bit, but I will communicate with you whenever that sort of thing would apply to your order. Sculpture, especially large sculpture, may take a little more time than lighter works of art.
You will receive tracking information to allow you to keep informed on YOUR art. I'll do my best to meet these shipping estimates, but cannot guarantee them.
Actual delivery time will depend on the shipping method you choose.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply.
Borsheim Arts Studio is not responsible for delays due to customs.
Returns or problem with item After Shipping:
Upon arrival, please inspect the artwork carefully. If there is any damage, notify Borsheim Arts Studio immediately so that we may report it to the carrier within 48 hours of delivery (or as the courier requires).
While I take great care in describing and photographing the artwork (from many viewpoints for 3D work), I am aware that experiencing art online has its limitations. I hope the actual artwork exceeds your expectations.
However, if it does not (for any reason), you may return your order within 15 days. If the work is received back at my studio in its original condition within that time, I will exchange it or refund the full price of the artwork, as you prefer. Return packing, insurance, and shipping fees are the responsibility of the buyer. Please contact the studio WITHIN 15 days before returning or exchanging any items.
If you would like to know how to safely package a sculpture (or any object), watch this free video on my YouTube channel:
How to Package and Ship Sculpture Safely
Thank you and may your art choice rock your world for years to come!
Kelly Borsheim, artist